Freshdesk Contact Center (formerly Freshcaller)
By Freshworks Inc
With the Freshdesk Contact Center cellular app, reach out or be obtainable to your prospects even while on the go. Your cellphone system is in your pocket! The smartly designed options of this app help you handle every call that comes your means, and clear up your prospects' problems then and there.
Provide timely options to your prospects and put your best foot forward in your business's help game!
Features of our cloud-based cellphone system
Calls: Make and receive calls at your convenience.
Contacts: Dial saved cellphone contacts from inside your Freshdesk Contact Center app
Agent status: Set your availability by toggling between being online and offline from inside the app.
Recent calls: Directly have interaction with your most recent callers from the record of latest calls
On-call functions: While on name, you'll find a way to mute, switch the decision to a different telephone person, or put your call on hold to offer a clean buyer expertise. You also can navigate to different screens within the app while on the decision.
Follow up actions Tap on an item in your name historical past to return the decision or view the decision abstract, notes and play the recording.
Multiple incoming calls View all of your incoming calls in queue on one single screen
Tickets: Convert your essential and unresolved calls as tickets in Freshdesk.
Leads: Add your name notes and recordings to your CRM lead entry.
Benefits of Freshdesk Contact Center
No extra missed calls: With the advantage of having the power to attend calls from any place, any time, you are able to do away with missing out on customer calls.
One account. Same rules: Enjoy the perks of name routing, IVR, and sensible escalations identical to you do on the net.
Easy to use: The intuitive and easy person expertise makes positive there is not a want for any separate coaching to get your brokers onboard.
You can try it out for a period of 21 days, at no cost.
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