ServiceNow Agent
By ServiceNow
ServiceNow Mobile Agent app delivers out-of-the-box, mobile-first experiences for the most common service desk agent workflows, making it simple for brokers to triage, act on and resolve requests on the go. The app permits service desk agents to promptly handle and resolve finish user issues from their mobile units. Agents use the app’s intuitive interface to simply accept and update work even with out Internet connectivity. The app greatly simplifies work by leveraging native gadget capabilities for tasks like navigation, barcode scanning, or amassing a signature.
The app comes with out-of-the-box workflows for service desk brokers in IT, Customer Service, HR, Field Services, Security Ops and IT Asset Management. Organizations can simply configure and extend the workflows to meet their own distinctive wants.
With Mobile Agent you can:
• Manage the work assigned to your teams
• Triage incidents and cases
• Act on approvals with swipe gestures and quick actions
• Complete work while offline
• Access the total problem details, activity stream, and related lists of records
• Optimize workflows with location, digital camera, and touchscreen hardware
Detailed launch notes could be found at: https://docs.servicenow.com/bundle/mobile-rn/page/release-notes/mobile-apps/mobile-apps.html
NOTE: This app requires the ServiceNow Madrid occasion or later.
EULA: https://support.servicenow.com/kb?id=kb_article_viewsysparm_article=KB0760310
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