Freshdesk Messaging (formerly Freshchat)
By Freshworks Inc
Freshdesk Messaging is a contemporary messaging app for gross sales and customer engagement groups. A leap from legacy live-chat systems, it brings the continuity and expertise of shopper messaging apps to businesses to help them convert visitors and delight customers.
With the Android app, teams can:
Ace Conversations - View, reply to, assign, and manage conversations from wherever, anytime.
Know who you’re speaking to - Get access to the customer profile with particulars like contact information, event timeline, and utilization historical past to make related conversations.
Never miss a message - With Push Notifications, get notified whenever you receive replies on conversations or when a person proactively reaches out. Stay on top of messages even when you’re not contained in the app.
Enable a faster response time - Optimize staff productivity even while on the go by sharing FAQ articles with guests and customers.
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